Shipping policy
*Last updated: May 2026**
At Shopmonza, we're committed to getting your order to you as fast as possible. Here's everything you need to know about our delivery options.
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**Delivery Areas & Timeframes**
**Kampala (Same-Day Delivery)**
Orders placed before **2:00 PM EAT** on business days are eligible for same-day delivery within Kampala. Orders placed after 2:00 PM will be delivered the next business day.
**Other Districts in Uganda (Next-Day Delivery)**
We deliver to all major districts across Uganda within **24 hours** of order confirmation. Delivery is made on the next business day for orders placed after the daily cutoff.
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**Delivery Hours**
Our delivery team operates **Monday to Saturday, 8:00 AM – 7:00 PM EAT**. No deliveries on Sundays and public holidays.
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**Shipping Fees**
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer **free delivery promotions** — keep an eye on our homepage for active offers.
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**Order Tracking**
Once your order is dispatched, you'll receive a confirmation message with tracking details via **SMS or WhatsApp**.
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**Failed Deliveries**
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our team will contact you to reschedule. A re-delivery fee may apply.
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**Contact Us**
For any delivery inquiries, reach us at:
📧 senyondoahmad@shopmonza.com
📞 +256 783 483 512
🌐 shopmonza.com